Welcome to Armada Home Service LLC (“we,” “us,” or “our”). By using our website, booking our services, or interacting with us in any way, you agree to be bound by the following terms and conditions. Please read these terms carefully before using our services.
1. Scope of Services
We provide professional cleaning services tailored to the needs of our clients. The exact services to be delivered will be detailed in the booking confirmation.
1.1 Service Availability
- Services are available within specified areas and are subject to scheduling and availability.
- We reserve the right to refuse service for any reason, including safety concerns or unsanitary conditions.
1.2 Booking Confirmation
- Bookings are confirmed once payment is processed or as mutually agreed upon request sending.
- Changes or cancellations to bookings must be made in accordance with our cancellation policy.
2. Pricing and Payment
2.1 Pricing
- Prices are determined based on the scope of services and may vary depending on the size and condition of the property.
- Additional fees may apply for services outside the agreed scope or for special circumstances (e.g., extreme cleaning conditions).
2.2 Payment Terms
- Payment is due at the time of booking or upon service completion, as agreed.
- We accept payment via credit card, debit card, or other methods specified on our website.
- Late payments may incur additional charges or service delays.
3. Cancellation and Rescheduling Policy
- Cancellations or rescheduling requests must be made at least 24 hours before the scheduled service time.
- Cancellations made within 24 hours of the service may incur a cancellation fee of 100%.
- Failure to provide access to the property or be present at the scheduled time may result in a no-show fee.
4. Client Responsibilities
4.1 Property Access
- Clients must ensure safe and unobstructed access to the property during the scheduled service time.
4.2 Preparation for Service
- Clients are responsible for securing valuables and removing fragile items from the service area.
- Any hazardous materials or unsafe conditions must be disclosed prior to the service.
5. Service Limitations
- We do not handle hazardous waste, biohazards, or materials requiring specialized equipment.
- We are not responsible for damage resulting from pre-existing conditions, such as fragile items, loose fixtures, or improper installation.
6. Liability and Insurance
- We carry general liability insurance to cover damages directly caused by our team during service delivery.
- Claims must be reported within 24 hours of service completion, including photographic evidence where applicable.
- We are not liable for damages resulting from incorrect information provided by the client or conditions beyond our control.
7. Satisfaction Guarantee
- If you are not satisfied with our services, please notify us within 24 hours, and we will make reasonable efforts to address your concerns.
- Refunds or rework will be provided at our discretion based on the nature of the issue.
8. Privacy and Data Use
Your use of our services is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information.
9. Intellectual Property
- All content on our website, including text, graphics, logos, and is the property of Armada Home Service LLC and is protected by copyright laws.
- You may not reproduce, distribute, or use our content without prior written consent.
10. Force Majeure
We are not responsible for delays or failures to provide services due to events beyond our control, including natural disasters, acts of government, or technical disruptions.
11. Termination of Services
We reserve the right to terminate or suspend services if a client violates these terms or engages in abusive, unsafe, or inappropriate behavior.
12. Governing Law
These terms are governed by the laws of the State of Florida, United States. Any disputes arising from these terms will be subject to the jurisdiction of the courts in Fort Lauderdale, Florida.
13. Changes to Terms
We may update these terms and conditions to reflect changes in our practices or legal requirements. The updated terms will be posted on our website with the revised effective date.
14. Contact Us
If you have any questions or concerns regarding these terms, please contact us:
- Phone: +1 (941) 867-8830
- Email: info@armada-homeservice.com
- Address: 150 SE 3rd Ave ste 327, Fort Lauderdale, FL 33301, United States
Thank you for choosing Armada Home Service LLC. We look forward to serving you with excellence!